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FAQ

How do I place my complimentary pair order?

Your TRUE VIP Concierge will personally handle your orders. Whether by phone, email, or text, we're here to make sure your experience is seamless and tailored to you. If you are ready to grab your next pair or have any questions, please reach out to

Can I cancel my TOUR DEPT Membership?

Once purchased, the TOUR DEPT. membership can not be canceled or refunded or partially refunded as benefits and access is immediately accessible. If membership access or benefits are misused or shared outside their intended purpose, TRUE reserves the

Can I customize my membership benefits?

Each TOUR DEPT. Membership has defined benefits that feature exclusive access as well as built-in value. Benefits are not able to be substituted, or redeemed for cash value.

Does any membership come with a discount support code that can be used year round?

The TOUR DEPT. memberships do not come with a discount code that can be used throughout the course of the membership. Each membership tier has been carefully built with a range of exclusive and complimentary benefits including:. It is truly, a TRUE T

Can I return or exchange my complimentary pair?

Complimentary shoes redeemed for Core colorway models can be exchanged or returned as normal given they are in new and unworn condition and can be restocked. Complimentary shoes redeemed for Tour Issue limited editions, as they are custom ordered, ar